Author: danortega@hotmail.com

The folks at Gartner have come up with another iteration of their “Magic” quadrant for ECM vendors, with what appears

This morning Adobe announced the availability of their Technical Communication Suite. While the offering is broad and appears to be

I’ve gotten some comments on the last several rich media postings, and the conversation always moves into the specifics of

Picture yourself standing on a beach. You look out towards the ocean and suddenly see a fifty foot wave headed

There have been a number of posts recently regarding the validity and role of wikis as an information delivery vehicle

The internet is “dead and boring,” according to a recent online post. The energy and growth that characterized the dotcom

So since this is Labor Day weekend, let’s talk about labor savings techniques. When people refer to labor they normally

So to begin, if rich media information is going to be managed by a content management system, the rich media

At a macro level, what are the primary means people use to assimilate information? We read text, we look at

Professional technical writers create documentation around a product or process; User Guides, Training Materials, Field Service Guides, etc. Basically documents